Turning a “No” into a “Yes”

By Mark Jewell | February 07, 2020
What do you do when a prospect tells you that they are not interested in your product or service? Many salespeople ... Read More >

8 Best Practices that Will Improve Customer Satisfaction

By Mark Jewell | March 09, 2019
  Throughout my career, I’ve discovered firsthand how valuable it is to provide top-notch customer service. Like ... Read More >

Sales Tools for Building a Better Relationship with the Customer

By Mark Jewell | September 25, 2018
As a salesperson, you know that closing the deal is only the first step in customer relations. The care and attention ... Read More >

Sales Tools for Building a Better Relationship with the Customer

By Mark Jewell | June 28, 2018
As a salesperson, you know that closing the deal is only the first step in customer relations. The care and attention ... Read More >

You Don’t Have to Hate the Haters

By Mark Jewell | April 16, 2018
  When dealing with negative feedback, your first impulse may be to dismiss it or assume a customer is being ... Read More >

Tips to Increase Customer Satisfaction

By Mark Jewell | April 07, 2018
  Throughout my career, I’ve discovered firsthand how valuable it is to provide top-notch customer service. Like ... Read More >

Focus on the Little Things

By Mark Jewell | April 08, 2017
Running a successful business takes happy and valued customers. So, how do you get loyal customers? If you put more of ... Read More >

Managing the Customer Experience

By Mark Jewell | June 27, 2016
  It costs 6 - 7 times more to acquire a new customer than to retain an existing one. – Bain & Company   89% of ... Read More >

Avoid Multitasking

By Mark Jewell | April 19, 2016
  Many people think that they can get more things done in a day by multitasking. It makes perfect sense – if you’re ... Read More >
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