Throughout my career, I’ve discovered firsthand how valuable it is to provide top-notch customer service. Like anything else, quality customer service is an investment – it takes resources, time, and money; however, the result is a happy customer (and as we all know, “happy customer = repeat business + referrals”). Additionally, your customers are less likely to seek out one of your competitors for their next project.
So how do you develop a customer service plan that will result in a high level of customer satisfaction? An article on AllBusiness.com provides eight science-backed tips for building a customer service-focused business. If you’re interested in learning more about how to provide stellar customer service, I highly recommend reading this article.